Data Protection

Privacy Policy 100pluscuci – Our Commitment to User Data Protection

At 100pluscuci, your privacy is more than a legal obligation — it is a responsibility we take seriously. This document explains how we collect, store, use, and protect your personal information.

Updated: January 2026 Personal Data Protection Act 2010 (PDPA)

Principles Data Protection We

Six core pillars that shape how 100pluscuci manages user personal data

End-to-End Data Encryption

All data transmitted between your device and 100pluscuci servers is protected with 256-bit SSL encryption. Your personal and financial information cannot be intercepted or read by any unauthorised third party.

Data Not Sold to Third Parties

100pluscuci does not sell, rent, or exchange user personal data to any third party for marketing purposes. Your data belongs entirely to you, and we uphold this principle without compromise.

Full User Control

You have the right to access, update, transfer, or request deletion of your personal data at any time. Such requests are processed within 14 business days through our support channels.

Secure & Limited Data Storage

Your data is stored on servers with multi-layered security and strict access controls. We retain data only for as long as required by legal and platform operational needs.

Malaysia PDPA Compliance

The 100pluscuci Privacy Policy is designed and updated to ensure full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant regulatory requirements.

Data Breach Notification

Should any security breach involving your personal data occur, 100pluscuci will notify you within 72 hours and take immediate remedial action.

Introduction

100pluscuci ("we", "our platform") takes user privacy very seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, and other services we provide.

This document applies to all users of the 100pluscuci platform, including unregistered visitors, registered members, and any individual interacting with our platform through any channel. By using the 100pluscuci platform, you acknowledge that you have read and understood this Privacy Policy.

This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring your privacy rights are respected and protected at all times.

Data Collected

To provide you with a secure, seamless, and personalised experience, 100pluscuci collects various categories of information depending on how you interact with our platform.

Data Categories Example Information How It Is Collected
Identity Data Full name, date of birth, IC number Registration form, KYC
Contact Data Email, phone number Account registration
Financial Data Bank account number, e-wallet Deposit/withdrawal process
Technical Data IP address, device type, browser Automatically during use
Usage Data Game history, bets, login records Automatically during active session
Communication Data Support chat records, emails Interactions with our team

We do not collect sensitive personal data such as medical information, religious beliefs, or political affiliations unless required by law. Biometric data is not collected or stored by our platform.

How Data Is Used

Every piece of data we collect is used for a specific and legitimate purpose. 100pluscuci uses your information for the following:

  • Account Management: Creating, verifying, and managing your user account securely.
  • Transaction Processing: Processing deposits, withdrawals, and all financial activities accurately and securely.
  • KYC Verification: Verifying user identity to comply with anti-money laundering legal requirements.
  • Platform Security: Detecting and preventing fraudulent activity, unauthorized access, and other security threats.
  • Customer Support: Responding to inquiries, resolving technical issues, and providing assistance to users.
  • Platform Improvements: Analyzing usage patterns to improve performance, design, and user experience.
  • Service Communications: Sending important account notifications, promotions you have opted into, and platform updates.
  • Legal Compliance: Fulfilling regulatory obligations and complying with directives from competent authorities.

We do not use your data for automated profiling that produces legally significant decisions affecting you without human involvement. Every important decision is reviewed by our staff.

Data Sharing

100pluscuci does not sell or distribute your personal data to third parties for commercial purposes. However, there are specific situations where your information may be shared with selected third parties:

  • Payment Service Providers: DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost require only the minimum transaction information needed to process your payment. All these providers are bound by strict confidentiality agreements.
  • Technology Service Providers: Cloud infrastructure and technical service providers that support our platform operations, all subject to PDPA-compliant data processing agreements.
  • Legal Authorities: Information required by Malaysian authorities such as courts, law enforcement agencies, or regulatory bodies, submitted in accordance with valid legal processes.
  • Identity Verification Service Providers: For KYC purposes, your identity information may be verified through licensed and trusted third-party services.

In all data-sharing situations, we disclose only the minimum information required for the specific purpose. Third parties are not permitted to use your data for any purpose other than what is stipulated in their agreement with us.

Cookies & Tracking Technologies

The 100pluscuci platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly.

  • Essential Cookies: Required for core platform operations such as login session verification and security. These cookies cannot be disabled.
  • Functional Cookies: Saving your preferences such as language, display settings, and game preferences to make your experience more comfortable.
  • Analytics Cookies: Helping us understand how users interact with the platform so we can make continuous improvements. This data is processed in aggregate and does not identify individuals.
  • Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser. Disabling certain cookies may affect some platform features, but core functionality will remain operational.

Data Security

100pluscuci implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure.

  • 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
  • Server infrastructure with multi-tiered access controls and 24/7 security monitoring.
  • Regular security testing by our internal cybersecurity team and independent external auditors.
  • Two-factor authentication (2FA) is available for all user accounts as an additional layer of protection.
  • Regular encrypted data backups to ensure fast recovery in the event of a technical incident.
  • Regular data security training for all staff with access to user data.

While we implement robust security measures, no system can be guaranteed 100% secure. We encourage you to play your part in protecting your account by using a strong password and enabling 2FA.

User Rights

As a 100pluscuci user, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) of Malaysia:

Right of Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Update or correct your personal data that is inaccurate or incomplete.

Right to Erasure

Request deletion of your personal data, subject to legal retention requirements.

Right to Data Portability

Receive your data in a machine-readable format for transfer to another platform.

Right to Object

Object to the processing of your data for specific purposes such as direct marketing.

Right to Restriction

Request restriction of your data processing in certain situations defined by law.

To exercise any of these rights, contact our data protection team via customer support. Your request will be processed within 14 business days.

Data Retention & Deletion

100pluscuci retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law.

  • Active Account Data: Retained for the duration your account is active and up to 5 years after account closure for financial record-keeping and legal compliance purposes.
  • Transaction Records: Retained for 7 years in accordance with Malaysian legal requirements for financial records.
  • Security Logs: Retained for 12 months for security investigation and fraud detection purposes.
  • Support Communication Data: Retained for 2 years from the date of last interaction.
  • Cookie Data: Session cookies are deleted when you close your browser. Persistent cookies are set to expire after a maximum of 12 months.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

Children's Privacy

The 100pluscuci platform is a service for adults aged 18 and above only. We do not knowingly collect, store, or process personal data of individuals under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe your child has registered on our platform, please contact our support team immediately.

Policy Amendments

100pluscuci reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The date of the latest update is always displayed at the top of this page.

When we make significant changes to this Privacy Policy, we will notify you via in-platform notifications and/or email at least 14 days before the changes take effect. Continued use of the platform after amendments indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, the 100pluscuci data protection team is ready to assist you.

Reach us at [email protected] with the subject line "Data Privacy Inquiry". Our team will respond within 2 business days.

You can also reach us via live chat within the 100pluscuci platform or app, available 24 hours a day, 7 days a week. For formal data protection complaints, you may also refer to the Malaysian Communications and Multimedia Commission (MCMC).

Your Data Secure With Us

Enjoy your gaming experience with peace of mind. 100pluscuci ensures your privacy and security are protected at all times.

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